OUR SERVICE PERFORMANCE
113
Kiritaki receiving residential care services supported by Whaikaha and Te Whatu Ora
48
Kiritaki receiving residential and transitional rehabilitation care supported by ACC
469
Hours of Supported Independent Living support to kiritaki in the community
848
Nights of Respite Care for kiritaki and their whānau in Wellington and Canterbury
12%
Proportion of residential kiritaki identifying as Māori
89%
Occupancy rate for all residential care facilities
7
Young whānau supported by the HOPE Project while living in the newly opened Pavitt St Transitional Housing service
3145
Client contacts for young people who received mental health counselling for needs including alcohol and drugs, eating disorders, depression and anxiety
69
Young people received group support including Eating Awareness, brief intervention adventure therapy and Alcohol and Other Drug groups
118
Parent and child supported in the Mana Ake mental health and wellbeing programme
32
Reintegration Team supported rangatahi who have offended in partnership programme with Ara Poutama
15
Rangatahi supported in their reintegration journey in the Rangatahi Tumanako prosocial mentoring programme
40
Wāhine and gender diverse rangatahi supported through the Adventurous Whānau Adventure Therapy programme
30
Young parents received individual social work supported by Oranga Tamariki
6
Pregnancy and parenting education groups (10 week) delivered supporting young parents and their whānau
67
Young parents engaged with our attachment, parenting, and connection groups
80.5%
Enrolment rate for tamariki learners at early learning service Little Owls Preschool
23%
Turnover of permanent staff across all services
123
Covid-19 Leave Support Scheme Claims processed
62%
Strategic Plan 2021-25 - Percentage of Key Initiatives achieved or on track to completion in the financial year.
$281,000
Grant funding support from non-government funders to enhance and extend services.
7
Governance meetings held in the Financial Year
CEO Review 2022
2022/2023 has been another exceptional year in our work enabling tangata whaikaha to live engaging and fulfilling lives, and in our work responding to the evolving needs of rangatahi and communities.
An absolute highlight for me over the last year has been witnessing our unique Mission in action. Our values bring our people together, and is the basis of the whakawhanaungatanga or sense of belonging that guides how we support the people who live with us and the people who work for us.
We are respectful of, and committed to, honouring the trust that is placed in us – by tangata whaikaha, by rangatahi, by whānau and communities. We strive to empower people to realise their full potential through living their best lives – whilst fulfilling their aspirations and goals.
Throughout the pandemic, our sector has faced unprecedented challenges from many directions. Each challenge has provided us opportunity to evolve the systems, structures and processes that underpin our capacity to deliver excellent support. As we emerge into this post-pandemic phase, we now address new challenges, in continuing to shape and align our services with the needs of people and communities.
We have now fully completed the Organisational Redesign process, that has added new capabilities and skillsets to our kaupapa. I am delighted that we have realised key appointments, including welcoming Henare Te Karu, Kaumatua – Māori Cultural Advisor, Risk and Compliance Advisor Andrew Loo, and Digital and Technology Manager Jason McTague. Our Health and Ability Services Division has now fully staffed its leadership team, with the appointment of John McManus as General Manager Health and Ability Services and Heather Brunton as Clinical Services Manager.
Our 2021-25 Strategic Plan is now in its third year. The strategy places the people we support at the core of all we do. I am incredibly proud of our teams for the successful achievement of 62 key initiatives despite the challenges experienced throughout the year. Our services are more robust and resilient through investment in our people, and in the technology and systems that underpin our success. It is my firm belief that at the heart of the strategic development and coordination lays the foundations on which our 320 dedicated and compassionate caregivers conduct their best work.
Our kaupapa is further enriched by the deep expertise of our governing board. Their vision for a better more connected Aotearoa is reflected in the priorities outlined in our strategic plan. Their individual experience and capability is often the unseen hand behind so many of the positive outcomes we achieve each day.
The highlights of this year were all focused on the strategic themes ‘The People We Support’ and the people who work for us - “Strengthening Our Culture”, and include:
- Our Young Parents Development Team who worked tirelessly to establish the HOPE Project – a programme that will support young parents to build connections, learn and grow as a whānau towards a better future;
- Our dedicated team at St John of God Halswell who performed admirably during challenging recruitment and staffing conditions in late 2022;
- Our St John of God Karori whānau who worked to increase the number of tangata whaikaha we support in the Wellington Region, and to deliver more respite care;
- Our incoming leadership team in Health and Ability Services who will elevate our clinical operations and systems, while ensuring we advocate for the needs of the tangata whaikaha we are called on to support;
- Our Support Services project leads who have made improvements to our Risk Management systems, as well as mapping our Digital and Technology path towards a productive and sustainable future.
In this year, the support of and coordination with our government partners has never been as important. We continue our efforts to advocate for the needs of the people we support, while working closely with partners to elevate our standards and quality.
Our work is also sustained by our rich landscape of philanthropic supporters in Aotearoa. We were pleased that our work continues to be aligned with the kaupapa of the Rātā Foundation, through their multi-year grant commitment in support of our work at St John of God Waipuna. Other key supporters have also contributed to enhancing the work that we deliver including the Eliza White Charitable Trust, the Meridian Energy Decarbonisation Fund, Lottery Community, Te Rangatahi Tumanako Trust, Kiwi Gaming Foundation, the Hoatu Fund, and Sport New Zealand.
This year we have also seen the release of the Stolen Lives, Marked Souls Report from Royal Commission into Abuse in Care. We continue to express our support for survivors, and the important work of the Commission that supports survivors and their whānau towards healing and a hopeful future.
Our way forward starts with our shared values of Manaakitanga, Aroha, Whakaute, Tika and Hiranga. The life and teaching of Saint John of God brings those values together in our collective vision to continue the healing mission of Jesus. His story shows how we respond to those most vulnerable in our society, and in how we should answer the call to serve and support.
Thank you for your ongoing support and trust in St John of God Hauora Trust.
Ngā mihi mahana,
Sarah
Message from our Board Chair
The Board of Trustees is proud to present the 2023 annual report of St John of God Hauora Trust, a reflection of our achievements and challenges in the past year. We are grateful for the work of our caregivers, who have shown resilience and compassion in delivering services to the people who need them most. We are also thankful for the support of our partners, donors, and stakeholders, who have enabled us to continue our mission of enhancing the health and wellbeing of our communities.
The year has also seen our organisation sow the seeds of future growth in the support we offer people and communities. The HOPE Project partnership with the Society of St Vincent de Paul, via the Ozanam Canterbury Charitable Trust, may provide a model to deliver more wrap-around support alongside social providers. Our increasing engagement with Whaikaha and Te Whatu Ora will increasingly put the disabled person at the centre of our focus, and ensure our future service delivery best meets community and individual needs. The St John of God Halswell HealthCert Audit this year was an encouraging reflection upon the promise of what our unique model of care can achieve for the people we support.
We remain grateful for our productive and supportive relationship with our parent-organisation St John of God Health Care. Through the year we have seen that support in action through advice and coordination for our ongoing Lucena Development project at Halswell, and in our coordination and projects in relation to the Royal Commission.
Careful stewardship of our resources, across the organisation, has put us in the position of achieving our modest, yet hard-won, surplus in the end of year accounts. While we finished behind our prior year result, we can be pleased with what was achieved in a changing and inflationary environment.
We would like to acknowledge and thank all the members of the Board of Trustees for their dedication and expertise in guiding and governing our organisation. We welcome Graeme Coles as a new Trustee, who brings depth and insight from his position as General Manager Digital And Technology for St John of God Health Care. We are also delighted to be joined on the Board by Stella Ward who brings important clinical governance capability to our Board. We acknowledge the valued contribution of Andrew Dickerson who resigned as a trustee earlier this year due to ill health, and also our SJGHC representatives Steve Goldsworthy and Lisa Evans who have had career changes that has resulted in them also stepping down.
Resident at St John of God Halswell with Diversional Therapy Practitioner Karon Brown
We would also like to express our appreciation and respect for Chief Executive Officer Sarah Hillier, who has led our organisation with clear vision and strong compassion for those we are called on to serve.
Finally, we would like to thank all our caregivers, who are at the heart of everything we do. You are the ones who make a difference in the lives of our clients every day. You are the ones who embody our values of manaakitanga, aroha, whakaute, tika, and hiranga. You are the ones who make us proud to be part of St John of God Hauora Trust.
This year His Holiness Pope Francis encouraged us all to join hands and take bold steps to “Let Justice and Peace Flow” throughout our world. Thank you for your individual contribution and support for our Mission that seeks achieve hauora for communities and people in Aotearoa.
Ngā mihi,
Peter
“So too, like a river basin with its many tiny and larger tributaries, the Church is a communion of countless local Churches, religious communities and associations that draw from the same shared waters. Each source adds its unique and irreplaceable contribution, until all flow together into the vast ocean of God’s loving mercy. In the same way that a river is a source of life for its surroundings, our synodal Church must be a source of life for our common home and all its inhabitants. In the same way that a river gives life to all kinds of animal and plant life, a synodal Church must give life by sowing justice and peace in every place it reaches.”
MESSAGE OF HIS HOLINESS POPE FRANCIS FOR THE WORLD DAY OF PRAYER FOR THE CARE OF CREATION
Our Financial Performance
Financial Statements for the Year Ended 30 June 2023
Statement of Comprehensive Income
| 2023 | 2022 | |
|---|---|---|
| $'000 | $'000 | |
| Revenue from exchange transactions | 20,946 | 20,685 |
| Accommodation and service fees | 16,868 | 16,833 |
| Government grants and subsidies | 3,216 | 3,178 |
| Other grants and subsidies | 291 | 153 |
| Other operating revenue | 571 | 521 |
| Revenue from non-exchange transactions | 4 | 311 |
| Donations | 4 | 311 |
| Total revenue | 20,950 | 20,996 |
| Expenses | 19,790 | 18,860 |
| Employee costs and contract remuneration | 15,393 | 14,886 |
| Supply costs | 1,461 | 1,303 |
| Other operating expenses | 1,155 | 1,024 |
| Centralised support and service costs | 1,703 | 1,597 |
| Board expenses | 78 | 50 |
| EBITDA | 1,160 | 2,136 |
| Interest income | (86) | (17) |
| Interest expense | 197 | 119 |
| Net Interest | 111 | 102 |
| Depreciation owned assets | 546 | 528 |
| Depreciation leased assets | 101 | 117 |
| Operating surplus | 402 | 1,389 |
Statement of Financial Position
| 2023 | 2022 | |
|---|---|---|
| $'000 | $'000 | |
| Assets | ||
| Current assets | 5,181 | 4,837 |
| Cash and cash equivalents | 2,398 | 1,854 |
| Cash held on behalf of residents | 232 | 225 |
| Bank deposits | 1,290 | 1,256 |
| Sundry debtors and other receivables | 1,224 | 1,460 |
| Inventories | 37 | 42 |
| Non-current assets | 8,861 | 8,630 |
| Property, plant and equipment | 7,903 | 7,975 |
| Work in progress | 542 | 192 |
| Leased assets | 400 | 446 |
| Investment in shares in co-operative supplier | 16 | 17 |
| Total assets | 14,042 | 13,467 |
| Liabilities | ||
| Current liabilities | 3,390 | 3,045 |
| Trade payables and accruals | 1,545 | 1,331 |
| Residents' funds | 231 | 225 |
| Employee benefit liabilities | 1,237 | 1,197 |
| Grants held for future or other specific purposes | 148 | 57 |
| Bank loan | 130 | 151 |
| Lease liability | 99 | 84 |
| Non-current liabilities | 2,834 | 3,006 |
| Bank Loan | 2,267 | 2,384 |
| Lease liability | 308 | 363 |
| Loan from St John of God Health Care Inc | 259 | 259 |
| Total liabilities | 6,224 | 6,051 |
| Trust equity | 7,818 | 7,416 |
| Retained surpluses | 7,818 | 7,416 |
Statement of Movements in Equity
| 2023 | 2022 | |
|---|---|---|
| $'000 | $'000 | |
| Equity at beginning of year | 7,416 | 6,027 |
| Operating surplus for the year | 402 | 1,389 |
| Equity at end of year | 7,818 | 7,416 |
Statement of Cash Flows
| 2023 | 2022 | |
|---|---|---|
| $'000 | $'000 | |
| Cash from Operations | 1,643 | 2,349 |
| Surplus | 402 | 1,389 |
| Depreciation and amortisation | 648 | 646 |
| Changes in working capital | ||
| Accounts receivable | 238 | 38 |
| Prepayment | (2) | (21) |
| Inventories | 6 | (4) |
| Trade payables and accruals | 209 | 166 |
| Goods and Services Tax | 11 | (20) |
| Employee benefit liabilities | 40 | 135 |
| Grants for future or specific purposes | 91 | 20 |
| Cash from Investing | (879) | (811) |
| Capital expenditures | (879) | (811) |
| Cash from Financing | (179) | 75 |
| Bank loan | (138) | (160) |
| Lease liability | (41) | 235 |
| Total change in cash | 585 | 1,613 |
| Ending cash balance | 3,920 | 3,335 |
| Beginning cash balance | 3,335 | 1,722 |
| Total change in cash | 585 | 1,613 |
Total Revenue
Total Assets
Our Performance Report 2023
Our Year in Care
Our Mission is to continue the healing mission of Jesus, supporting some of the most vulnerable people in our communities. Our five core values of Manaakitanga, Aroha, Whakaute, Tika and Hiranga continue to shape our workforce and the way we collaborate to support the people we work alongside every day.
Communities of resilience for rangatahi
Our role in the lives of tangata whaikaha
Honouring our unique Mission and Vision in Aotearoa
Communities of resilience for rangatahi
Community, Youth and Child Services
In 2023 we focused on more robust and resilient services, to support the important mahi we deliver to tamariki, rangatahi, whānau, and hāpai in Waitaha. We have consolidated some of our services, added new ones, adapted practice, and leaned into our collaborations to continue to evolve and develop our services in these challenging times.
This year we launched new services, which includes the HOPE Transitional Housing Project in support of young whānau. The team have worked hard to get the project supported by the Ministry of Housing and Urban Development (HUD). Achieving accreditation as a HUD Transitional Housing provider ensures a more sustainable future in our capacity to support young parents towards their hope and aspirations as a whānau.
The HOPE Project is the result of our collaboration with the Society of St Vincent de Paul via the Ozanam Canterbury Charitable Trust. Housing is a pressing issue in marginalised communities, and we acknowledge their kaupapa in fundraising to build the seven-unit Pavitt St development, that is now providing safe, secure, and stable housing for whānau. We are also immensely grateful to the philanthropic supporters including the Eliza White Charitable Trust, the Hoatu Fund and the Kiwi Gaming Foundation who supported the project’s vital establishment year.
Another highlight of our year has been the incorporation of new therapeutic practices into the team’s toolkit such as Art Therapy. Senior Practitioner Andre Johanssen has grown this practice at Waipuna, providing a space for rangatahi to experiment with the arts including spray paint, paint pouring, acrylic, watercolour, ink, tie dye, and sculpture. Group sessions as well as individual work have been utilised to access the arts and increase wellbeing. Many of the young men that have come through this space have shared gratitude for an alternative way of expressing themselves. Many find talk therapy challenging – and find it hard to connect words to their feelings and experiences. Art has given them the opportunity to create mindfully, find answers, and take time to make sense of their feelings before trying to articulate them.
“I truly engaged in as much art classes as I could, cause it helped me express not only my emotions and the pain I went through, but that I’ve also had bright days amongst the rain. Very grateful for Waipuna helping to bring so many opportunities to help see the bigger picture behind every scar.”
Our work is delivered in true partnership with our government funders, and we continue to hold great respect for our colleagues who enable us to achieve our collective mission. Within an environment of change and uncertainty, our people continue to mihi with our colleagues to deliver the best result for each and every young person who needs our support. Over the last year our Reintegration Team delivered support to the 50th Youth Rehabilitation programme in partnership with Ara Poutama. This partnership programme continues to be a standout success for Ara Poutama and the young people we support. Our team have also delivered outstanding work in the Rangatahi Tumanako prosocial mentoring and support programme, which transitions young people from Ara Poutama programmes into longer term support funded by the Ministry of Social Development.
We are also privileged to work in partnership with a range of allied community organisations. Our collaboration with Haeata Community Campus this year has supported the school to increase engagement and attendance for rangatahi. The programme involves activity opportunities such as surfing, art therapy, and Jiu Jitsu to broaden student’s experiences and encourage attendance. A teacher noted that a few of the participants who would not normally complete assessments wrote their first English assessment for the year on their experience at Jiu Jitsu.
This year Little Owls has experienced the same funding pressure as other ECE providers associated with pay parity. The preschool has worked hard to control costs while the ECE environment adapts its funding model to better meet provider needs. It is important to us that we work through these pressures to continue to provide quality ECE education to our vulnerable community.
We continue to acknowledge the insight and vision of the staff and Trustees of Rātā Foundation – who have renewed their support for our mahi through to 2026. Their investment in us, through their actions and their leadership, is for us an affirmation of the quality and depth of our people and their work.
In this year we also acknowledge additional programmes and philanthropic support from funders that enrich our delivery. The Meridian Energy Decarbonisation Fund supported the installation of a solar array that makes important reductions in our energy consumption while improving our sustainability. The Sport New Zealand Tū Manawa Active Aotearoa grant continues to support wāhine and gender diverse rangatahi through funding an annual rafting journey. We are grateful to Recreation Aotearoa through the He Puna Korikori fund in supporting our Adventure Therapy work for young people.
We know ahead of us lay a range of challenges on the horizon. The current world climate will continue to impact significantly in the communities we support and exacerbate the challenges they face. Our focus remains on advocating for the resources and services needed to support each young person to achieve and to grow.
Ngā mihi,
Kath
Supporting Tangata Whaikaha to lead enriching lives that realise their hopes and aspirations
Health and Ability Services
I was honoured to join St John of God Hauora Trust this year as General Manager of Health and Ability Services. From my first experiences, I have understood our special community, and developed a strong appreciation for our people who come together each day to support others.
Our vision is to enable people living with disabilities to have greater choice and control over their lives. We are committed to delivering person-centred services that respect dignity, rights and preferences of each individual we support. Our work is guided by the principles of Te Tiriti o Waitangi and the United Nations Convention on the Rights of Persons with Disabilities.
In the past year, we have made significant progress in transforming our model of service delivery towards the needs of tangata whaikaha. We continue our work to align our services with Enabling Good Lives (EGL) principles to ensure that each person we support has choice and participation at the forefront of their day.
We remain grateful to the tangata whaikaha and their whānau who place their trust in us each day. We appreciate whānau involvement in helping us to do better, and we thank you for your individual participation and advocacy, to ensure we are delivering on quality care that supports enriching and fulfilling lives.
Our 2024 HealthCert Audit for our southern services, was an enriching and affirming process for our service and our people. We are appreciative that the Audit team reflected the aspects of our service that is performing well, and the commitment and work of our people. Their deep insight, and the resulting actions and recommendations they brought, will help guide us towards
I am proud of the hard work and dedication of our people in this year, who have shown continued resilience, adaptability and innovation in responding to the challenges brought by the Covid-19 era. As we emerge into a new era, our team continues to place strong focus on professional development and wellbeing that will support our people in their work.
Our multi-disciplinary Rehabilitation and Therapy team at the Granada Centre continue to meet a diverse and growing range of needs. This year our team have delivered an increasing volume of Supported Independent Living for people in the community. We know that our unique service is in high demand and continue our work on the ongoing Lucena Development project to add 24 rooms to the facility, as well as efforts to increase our capacity to support more people in the community.
We are also grateful to the dedicated teams of wonderful volunteers. These very special people show up each day to ignite cheer and wellbeing in others. Their support is the magic ingredient that breathes life into the halls of our services and smiles to the faces of the people we support. We are so very fortunate to have each and every one of you in our world, and your work is the link that supports people living In our services to go to the footy, see live theatre, take a day trip to Akaroa, or otherwise participate in the community.
I would like to acknowledge our leadership team in Health and Ability Services, who have provided excellent stewardship and guidance for our staff and services during acute staffing and recruitment challenges. I would also like to acknowledge Heather Brunton Clinical Services Manager for our Southern Service, who has made an immediate impact from her extensive experience and expertise in community disability services.
In the coming year our strong forward focus is:
- Empowering our people to meet the diverse and changing needs of each person we support, providing more options for community participation, engagement and recreation.
- Increasing our cultural competence and responsiveness to ensure that our services respect and reflect the cultural identity, values and beliefs of each person we support, especially Māori and Pasifika.
- Strengthening our consumer participation and engagement role to promote the rights, interests and voice of each person we support in decision-making processes that affect them at local, regional and national levels.
- Enhancing our communication and engagement with our stakeholders, including the people we support, their whānau, friends and advocates, our staff, our funders, our partners and the wider community.
- Exploring new opportunities for innovation and collaboration with other providers, health professionals, community organisations and government to improve outcomes for each person we support.
I look forward to working with you all as we continue our journey of enabling good lives for the people we support. I welcome your feedback and suggestions on how we can further improve our services and practices.
Ngā mihi,
John
John McManus
General Manager Health and Ability Services
Living our shared Mission through everyday action
Mission Integration
Saint John of God devoted part of his life to alleviating human suffering, to comforting and soothing the afflicted, sick, and dying. He faced many challenges in life, yet he emerged with passion and commitment to serving those in need. He was compelled by charity and driven by Mission. A Mission that began a ‘Movement of Compassion’ for the care of vulnerable people.
John and his followers envisioned a new way of being present to people. He acknowledged the great injustice of those experiencing disadvantage; and founded his monastery in the streets of the city and in the units of the hospitals; meeting the community in their need. He went beyond the practices of the day to improve the health and wellbeing of all those in his care. Our Caregivers today share the same vision; always striving to create new ways to be present to people and reach them in their time of need.
Throughout 2022-2023 St John of God Hauora Trust has experienced many challenges and many celebrations.
Our Health and Ability Services experienced time of collaborative leadership before securing new leaders to join the Mission and support the services future ventures. During this time, we seen our HAS Senior Management, and other Caregivers go beyond the expectations of their jobs to deliver the same excellent services to our residents. This was made evident in the outcome of the audit held at Health and Ability Southern Service in June 2023. The positive comments from auditors and the feedback from our residents validated the continued contribution to the provision of excellent care even in demanding times.
Our Pastoral Practitioners continued leading a practice of compassionate pastoral support for residents, their families, and caregivers. This year pastoral practitioners focused their practice on engagement. They strongly advocated for resident's care - facilitating and supporting residents' meetings and engaging residents and their families in feedback surveys. The provision of Pastoral Support Services is a vital expression of care, concern, and accompaniment. Pastoral Support provides a space that recognises the needs of individuals, and through collaboration with a multidisciplinary team accompanies them on a path to healing.
Our Volunteers continued to make a valuable contribution to the lives of the people we support. This year we acknowledged our volunteers during a celebration in June. All of our volunteers selflessly give their time to make life better for the residents they encounter. They live the spirit of St John of God ‘Doing good for yourselves by doing good for others.’ And I know they are especially important to the people who benefit from their time.
Our St John of God Waipuna Caregivers had the courage to raise their concerns about the impact of the Stolen Lives, Marked Souls release. It was a challenging time of being present to the hurt caregivers are experiencing personally and on behalf of those who have been harmed and wronged in our community. However, this courage of raising their voice added strength to our work to reaffirm our support and acknowledgment of survivors of abuse, and reflect on how we can continue to better serve our community in times of need. Our message is one of support for the voiceless and survivors of abuse; and at the same time we recognise the work of our caregivers that stand united with all those who have been harmed and wronged; we recognise the caregivers who have reclaimed the service and continued to live out the values and mission that was intended, and the caregivers that work tirelessly to ensure our service today is a safe place for everyone we encounter.
Today, our Caregivers continue to set new foundations for the future, reading the signs of times, and imaging new innovative ways to meet the needs of our community. The pathway forward may always have obstacles to overcome however our Mission inspires us to keep people at the forefront of our service; and our Service is our reason for being.
It's all about the People!
I give recognition and a special thanks to all our caregivers and Volunteers who have contributed to our Mission this year and continue to keep the spirit of St John of God alive.
Nga mihi,
Sinead
